• Building, maintaining and enhancing relationship with clients to develop long term satifaction
• Handle customer needs with reliability and be responsive in providing prompt service
• Use proactive communication and effectively seek a resolution for a bad experience
• Present Service Presentation
• Conduct client web training for all Bupa Arabia online services including membership training
• Provide Focus Group for clients through delivering interactive session for audience response to acquire feedback, towards our product and services
• Manage the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.
• Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has
• Provide accurate reports and forecasts on activity and sales performance as and when required by management
• Support in ad-hoc projects assigned
• Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance)